The purpose of this policy is to explain to you what personal information we collect and how we and our associated companies may use it.
How we obtain and store your information We obtain your information through applications, emails, letters, telephone calls and conversations when registering for our services and during the course of our relationship. In accordance with UK data protection legislation we follow strict security procedures in the storage and disclosure of information that you have given us, to prevent unauthorised access.
How we check your identity To comply with money laundering regulations we need to confirm the name and address of our affiliates. We may ask you to provide physical forms of identity verification before any payments are made to you. Alternatively, we may use a credit reference agency to verify your identity.
Using your personal information The personal information we hold may be used for establishing and managing your affiliate account, reviewing your ongoing needs, enhancing customer service and providing ongoing information or opportunities that we believe may be relevant to you. As a result, we may send you marketing material from time to time by email, telephone, SMS or other electronic messaging services. If you do not wish to receive this information, please contact us by emailing our team at firstname.lastname@example.org.
Depending on the product or service concerned and particular restrictions on sensitive information, personal information may be disclosed to:
- other companies within GAIN Capital who provide financial and other services;
- service providers and specialist advisers who have been contracted to provide us with administrative, financial, insurance, research or other services;
- courts, tribunals and regulatory authorities as agreed or authorised by law
- agencies facilitating background checks; and
- anyone authorised by an individual, as specified by that individual or the contract
Generally, we require that organisations outside GAIN Capital who handle or obtain personal information as service providers acknowledge the confidentiality of this information, undertake to respect any individual’s right to privacy and comply with this policy.
When we may share your information We, and our associated companies, may disclose your personal information to successors in title to our business and suppliers we engage to process data on our behalf. However, we do not sell, rent or exchange your personal information with any third party for commercial reasons beyond the essential requirement for credit agencies and fraud prevention agencies.
Using your information to help prevent terrorism and crime Where we are required by law, your personal information may also be disclosed to an applicable governmental, regulatory or enforcement authority. These authorities may then use your personal information to investigate and act on any breach of law or regulatory rules in accordance with their procedures.
Using companies to process your information outside the EEA All countries in the European Economic Area (EEA), which includes the UK, have similar standards of legal protection for your personal information. In order to process payments, the bank or card processing agency may require you to verify your personal details for authorisation outside the EEA (European Economic Area). If these are based outside the EEA, your personal information may not be protected to standards similar to those in the UK.
Training of staff We provide regular training to our staff on their privacy obligations. We regard data protection breaches very seriously and will enforce appropriate action whether the breach is deliberate or through negligence.
Recording telephone calls We may monitor or record phone calls with you to resolve queries or issues, for regulatory purposes, to help improve our quality of service, and to help detect or prevent fraud or other crimes. Conversations may also be monitored for staff training purposes.
Obtaining a copy of your information Under the Data Protection Act you have the right at any time to request a copy of the personal data that we hold on you. The Act allows us to charge a fee of £10 for this service. We will respond within 40 days of receipt of your written request and the applicable fee. In order to maintain the accuracy of our database, you can update your personal details by contacting the Affiliates Team – email@example.com
Using cookies We use a technology known as “cookies” as part of a normal business procedure to track patterns of behaviour of visitors to our site. A cookie is an element of data that our website sends to your browser which is then stored on your system. We may store any information collected about you in this way which can be used to identify you when you visit our site in future, unless you change your browser settings to switch off cookies. If you want to know how to do this please look at the help menu on your browser. Information on deleting or controlling cookies is available at www.AboutCookies.org. However, you may not be able to use all the interactive features of our site if cookies are disabled. Find out more about Cookies.
If you have any questions about privacy, please contact our Legal department at Devon House, 58 St Katharine’s Way, London, E1W 1JP.